Cause 1: The automatic shutdown function is turned off.
Check that the [Auto Shutdown] function is turned off in [Settings] in the app, and activate the Auto Shutdown].
Cause 2: When the [Hybrid & ISG] function is set on the vehicle.
Even if the vehicle is not equipped with a hybrid or ISG system, if the [Hybrid & ISG] function is set, the automatic shutdown function is not executed.
Check if the [Hybrid & ISG] function is set in [My Car List] – [Edit My Car], and turn off the [Hybrid & ISG] function.
If the problem persists despite the above measures taken, please email the log file with a specific description of the problem via [FAQ] – [1:1 Inquiry] in the app.
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